(Update) Wheelchair User Denied Accessible Space at Tokyo Cinema, Aeon Cinema Company Apologizes and Social Media Responds
When Ryoko Nakajima posted about this incident on social media, in which she said she would be refused admission to the cinema next time, it went viral.
The next day, Aeon Entertainment, which operates the cinema chain, issued an apology:
“It has come to our attention that an Aeon Entertainment employee made an inappropriate comment to a customer while assisting the customer to move to another location after the customer had finished watching a movie. We regret the incident and believe that it was caused by a lack of guidance to our employees.”
There were various opinions floating around on social media with some making statements like:
“Everyone wants to choose their favorite seat.”
“Is it normal to request assistance outside of work?”
Barrier Free Japan 