Category: Employment

The guidelines on harassment by customers make clear that employers must take care not to interpret requests for reasonable accommodation from persons with disabilities as customer harassment. They note that discriminatory treatment is prohibited and the provision of reasonable accommodation is mandatory under the Act for Eliminating Discrimination against Persons with Disabilities, and state that appropriate responses are required through “constructive dialogue” to build mutual understanding.

A meeting of the Ministry of Health, Labour and Welfare’s “Study Group on the Future of the Employment Promotion System for Persons with Disabilities” (chaired by Ryuichi Yamakawa, professor at Meiji University) was held on January 30, where a draft report was compiled. To improve the quality of employment for persons with disabilities, elements that the government should prioritize will be compiled into guidelines and stipulated in laws and regulations. Guidelines will also be formulated for the rapidly increasing disability employment business sector, and user companies will be required to submit certain reports so that authorities can provide guidance and supervision.

More than half of Japanese companies say they will struggle to meet the government’s higher disability employment quota, highlighting persistent challenges in workplace readiness and internal awareness. A survey by disability employment support firm Persol Diversity found that 52.6% of companies view achieving the revised statutory quota of 2.7%, which takes effect in July, as difficult, underscoring gaps in organizational understanding and the need for improved accommodations and support systems for workers with disabilities.