Kawasaki City Bus “Refuses Boarding” Of Disabled Person, Not Allowing Use of Disability Certificate App
In August, a physically disabled man (53) was denied boarding a Kawasaki City bus because he was refused use of the disability certificate app on his smartphone. The city has approved the use of the app, and the man claims he was “unfairly refused boarding.” The city apologized to the man, saying “the driver was not aware of the problem.” While the use of information and communication technology (ICT) is progressing, the situation shows that operators are lagging behind in their understanding.







