Japan Post Apologizes After Delivery Contractor Writes Discriminatory Note to Hearing Impaired Customer

From NIB via Yahoo! Japan

August 27 2025

NAGASAKI – Japan Post has announced that an employee of a delivery contractor for the Nagasaki Central Post Office wrote a discriminatory expression on a delivery notice left for a customer.

The contractor’s employee has since been dismissed.

According to Japan Post, on the 29th of last month, the employee in question left a handwritten discriminatory remark on a delivery notice addressed to an elderly customer with hearing difficulties and placed it in the customer’s mailbox.

Two days later, the issue came to light after the customer contacted them, and a Japan Post employee personally apologized.

Japan Post stated that it is not aware of any particular relationship between the employee and the customer and believes no prior trouble existed between them.

The employee, who had been working in delivery operations since February two years ago, was dismissed after the incident came to light.

Japan Post commented: “We are working company-wide to raise awareness of human rights and will thoroughly ensure such incidents do not occur again.”