Extracts from The Chunichi Shimbun
March 17 2021
KANAZAWA – A study session was held at JR Kanazawa Station on the 16th to verify issues so that visually impaired people can use ticket vending machines smoothly. Yoshifumi Yoneshima (68), the chairman of the Ishikawa Association for the Visually Impaired, and helpers experienced purchasing a ticket using a new ticket vending machine installed on the premises in December last year.
Yoneshima bought a ticket for to Matto Station, and was accompanied by a staff member to actually board the train and head for Matto. When instructed to show the disability certificate to the attached camera, Mr. Yoneshima sometimes did not know the position of the camera and showed the back cover.
Yoneshima said that he used to buy tickets at a manned window, but he said, “If you follow the instructions, you can buy tickets at a ticket vending machine. There is no such convenient thing. The image of people in front of you gives you peace of mind. It can be used. ”
It is said that JR West is working on support such as training employees based on the Disability Discrimination Elimination Law and the new barrier-free law. The person in charge said, “I hope the visually impaired will feel more confident. I would like to hear the impressions of the operators who responded and make improvements.”
According to the association, there are about 2,400 visually impaired people in the prefecture. The association, which was informed of the installation of the machine, requested an experience and a study session was held. JR West is abolishing the manned ticket office in order to deal with the labor shortage.