September 20th 2018
TOKYO — A company that handles electronic concert tour tickets for big-name musicians will be refunding fans of Namie Amuro who were turned away after presenting intellectual disability certificates as personal identification when trying to enter venues for her concerts, it has been announced.
Namie Amuro performed her last show on Sept. 15 before retiring from life as a pop singer the next day.
Between February and June, during Amuro’s final concert tour, a number of posts on Twitter and elsewhere said people were denied entry to Amuro’s concerts despite showing their disability certificates as ID to claim their e-tickets. In order to prevent the resale of tickets and non-paying people from masquerading as those who had purchased tickets, the only form of tickets available were e-tickets, and photo IDs were required to gain entry into concert venues.
Boardwalk, the ticket company involved based in Tokyo’s Chiyoda Ward, had initially explained that certificates issued to people with disabilities — including those issued to people with intellectual disabilities, physical disabilities, and psychiatric disabilities — were valid IDs for audience members to claim their e-tickets. However, from early March onward, the company posted an announcement on its website saying that it would only be accepting certificates issued to people with physical disabilities and psychiatric disabilities.
In an apology that was subsequently posted to the Boardwalk website notifying the public that the company would refund those who had been turned away despite having bought e-tickets, Boardwalk explained that the fact that certificates issued to people with intellectual disabilities came in a variety of names and styles was the reason it had eliminated that type of certificate from their list of valid IDs, as they were hindering the process of getting large numbers of people into concert venues as quickly as possible.