Toyoharu Yoshiizumi (67), head of the information department at the Japan Federation of Organizations of the Visually Impaired (and himself visually impaired), pointed out, “As digitalization progresses, we are being left behind.” He said the increase in unmanned stores is also a concern, saying, “Without store clerks, reasonable consideration cannot be given. I think it is difficult for businesses, but I would like them to improve the environment so that visually impaired people can use the facilities.”