Japan’s Transport Ministry Points Out Language Used to Refer to Disabled on Airline Website May Be Misinterpreted

TokiAir, an airline that began service last month, posted information on its website for passengers. The Ministry of Land, Infrastructure, Transport, and Tourism (MLIT) pointed out that some expressions on the website could be misinterpreted as requiring disabled persons to be accompanied by an escort on a uniform basis. In response, the company changed the content and commented that it did not intend to discriminate.